At Federal Life we strive to provide excellent customer service.
If you would like to speak with a Customer Service Representative, please call (847) 520-1900.
You can also e-mail us:
Customer Service: policyservices@federallife.com
Premium Accounting: premiums@federallife.com
Claims: claims@federallife.com
For your convenience we have provided some frequently used customer service forms below. If you would like to use any of the forms, please print out, complete and sign the form and mail to:
Federal Life Insurance Company (Mutual)
3750 W. Deerfield Road
Riverwoods, IL 60015
Frequently Requested Customer Service Forms:
* The following forms require Adobe Acrobat Reader. Get it Here.
Beneficiary Change Form - To change the beneficiary on your policy.
EFT Authorization Form - To pay insurance premiums directly out of your bank account.
Lost Contract Certificate - To request a duplicate insurance policy.
Contract Change Form - To change name, address, non-forfeiture option, benefits and riders, conversion, and other various changes.
Ownership Change Form - To change the owner on an existing policy.